bd365 Terms and Conditions

Creating a personal account is required to use services on bd365. All information provided at the time of registration must be accurate, complete, and up to date.

2.1 Registration Eligibility

• You must be 21 years of age or older.
• Only one account per person is permitted.
• Operating multiple accounts from the same device, IP address, or payment method is prohibited.
• Operating an account on behalf of a third party is not allowed.

2.2 Account Security

It is your responsibility to keep your username and password strictly confidential. Report any unauthorised use of your account to bd365 immediately. bd365 will not be held liable for any financial loss resulting from failure to secure your account.

bd365 is committed to verifying the identity and age of users to ensure responsible gaming. bd365 may request any of the following documents at any time:

• Scanned copy of National ID (NID) or passport.
• Recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method.

If the required information is not provided within the specified time, the account may be temporarily suspended. Accounts belonging to users under 21 will be closed immediately and any deposited funds will be returned.

bKash, Nagad, and Rocket can be used for financial transactions on bd365. All transactions are completed in Bangladeshi Taka (৳).

4.1 Deposit Conditions

• Minimum deposit amount: ৳500.
• Use only payment methods registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.
• No changes are possible after a deposit has been processed.

4.2 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Account verification must be complete before submitting a withdrawal request.
• Withdrawals may be held if the wagering requirement on any active bonus has not been met.
• bd365 reserves the right to hold suspicious or unusual transactions for review.

bd365 offers various bonuses and promotions for members. Each offer has its own conditions, and reading the relevant terms before accepting any offer is mandatory.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000. The bonus amount must be wagered 20 times — meaning after placing ৳1,000 × 20 = ৳20,000 in bets, the winnings from the bonus can be withdrawn.

5.2 General Bonus Terms

• A bonus can be received only once per account.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been fulfilled.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• If bonus terms are violated, bd365 reserves the right to cancel the bonus and any associated winnings.
• Unused bonuses will be automatically cancelled once the offer period expires.

Sports betting, casino games, live casino, and various other types of games are available on bd365. The following policy applies to all gaming activity:

6.1 General Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• If a bet is placed on odds displayed incorrectly due to a technical error, bd365 reserves the right to cancel that bet.
• If odds change before an event starts, the odds at the time the bet was accepted will remain in effect.
• If a bet is lost due to a system failure or connection problem, a decision will be made after reviewing the event log.

6.2 Prohibited Conduct

The following activities are strictly prohibited on bd365:

• Placing bets using software bots or automated systems.
• Attempting to influence game outcomes.
• Deliberately exploiting any technical error or bug.
• Sharing an account or information with another member.
• Using the platform for money laundering or illegal financial activity.

bd365 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any provision of these Terms is violated.
• If false or misleading registration information is provided.
• If evidence of operating multiple accounts is found.
• If identity verification fails or required documents are not provided.
• If suspicious financial transactions or attempted fraud are detected.

Users who wish to close their own account may contact the bd365 support team. If a valid balance remains at the time of closure, it will be returned after identity verification.

bd365 strives to keep its services uninterrupted and accurate, but does not accept liability for the following:

• Loss of bets due to internet connection disruption.
• Technical errors or server issues caused by third parties.
• Account information being exposed due to the user's own negligence.
• Temporary service unavailability due to legal restrictions.
• Service disruption caused by natural disasters or other circumstances beyond our control.

Online gaming and betting carry a risk of financial loss. bd365 does not guarantee winnings. Do not bet beyond your means.

bd365 treats the protection of users' personal information as a top priority. Details on how your personal data is collected, stored, and used are set out in our Privacy Policy.

In brief, your information is used solely for improving bd365 services, verifying identity, and processing financial transactions. Information is not shared with third parties except where required by law.

• All data is kept secure using SSL encryption technology.
• Passwords are stored in encrypted form — no staff member can view them.
• The cookie policy forms part of our Privacy Policy.

bd365 believes that gaming is a form of entertainment, and we are committed to ensuring it does not become a problem. Our Responsible Gaming Guide contains detailed information on the various protective measures available to users.

10.1 Self-Control Features

• Set deposit limits: choose a daily, weekly, or monthly limit.
• Session time limit: set a maximum duration for each session.
• Self-exclusion: take a break from your account for a set period.
• Reality check: enable reminders at set intervals.

If gaming causes financial or personal difficulties, contact our support team for help. bd365 always puts the wellbeing of its members first.

For any dispute or complaint, please contact bd365 customer support first. Assistance is available 24/7 via live chat or email. Our team provides support in both Bengali and English.

11.1 Complaint Filing Process

• Provide a detailed written description of the complaint.
• Include the relevant transaction ID or date.
• Attach any necessary screenshots or evidence.
• bd365 generally reviews complaints and communicates a decision within business days.

Visit our FAQ page for answers to common questions — many issues can be resolved instantly there.

bd365 reserves the right to amend, change, or update these terms and conditions at any time. Members will be notified of significant changes via email or an in-account notice.

Continued use of the service after any changes will be considered acceptance of the updated terms. If you do not agree with the new terms, you may request to close your account.

The latest version of these terms will always be available on this page. Claims based on older versions will not be accepted.