bd365's Privacy Policy

Introduction and Scope

bd365 takes the privacy of its users seriously. This Privacy Policy ("Policy") applies to the bd365 website, mobile application, and all associated digital services. When you use any service provided by bd365, the terms described in this policy apply to you as well.

This policy is an integral part of bd365's Terms and Conditions. By using this website or app, you confirm that you have read and accepted all terms of this policy. These services are intended for individuals aged 21 and above.

We may update this policy from time to time. Any changes will be published on the website and the "Last Updated" date will be revised accordingly. Continued use of the service after changes are made will be considered acceptance of the updated terms.

What Information We Collect

2.1 Information Provided at Registration

When you create an account on bd365, certain information is required. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi national ID details (for identity verification when required)
• Preferred language and contact method

2.2 Information Collected Automatically During Service Use

Some information is collected automatically when you use the website and app:

• IP address and device type
• Browser type and operating system
• Login time, session data, and page view logs
• Data from cookies and similar tracking technologies on the website

2.3 Financial Transaction Information

Transaction details are collected during deposits and withdrawals — such as transaction amount, time, and payment method. bKash, Nagad, and Rocket can be used for payments on bd365. These payment providers have their own privacy policies, which apply to transactions made on their platforms.

2.4 Gaming Activity Information

Your betting and gaming history, balance changes, and bonus usage are collected. This information is used to provide a personalised service and to ensure account security.

Purpose of Using Information

bd365 uses collected information for specific purposes. We do not use your information for any unauthorised purpose.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To operate gaming, betting, deposit, withdrawal, and support services.
• Identity Verification: To prevent fraud and ensure account security.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To conduct analysis that improves the user experience.
• Communication: To send notifications related to your account or transactions.
• Responsible Gaming: To monitor play patterns and help prevent harmful behaviour.

At bd365 we prioritise responsible gaming. Through data analysis we can identify risky play patterns and provide support to users when needed.

Sharing Information with Third Parties

bd365 does not sell or rent your personal information to third parties. However, in certain limited circumstances, information may be shared with specific third parties:

4.1 Service Provider Partners

Third-party organisations engaged for payment processing, technology services, or customer support. These organisations receive only the information necessary for their specific task and are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in response to a court order, legal investigation, or lawful request from a government authority. In such cases, bd365 is committed to fulfilling its legal obligations.

4.3 Fraud Prevention

A limited amount of information may be shared with security partners for the purpose of detecting and preventing account fraud or unlawful activity.

Data Security Measures

bd365 has adopted industry-standard technical and administrative measures to keep its users' information secure.

• SSL Encryption: All data transfers are encrypted using SSL technology, making it impossible for third parties to read the information.
• Secure Servers: Your information is stored in secure data centres accessible only to authorised personnel.
• OTP Verification: OTP verification is required for transactions and important account changes.
• Security Monitoring: Automated 24/7 monitoring is active to detect suspicious activity.
• Staff Training: bd365 staff receive regular training on data protection policies and practices.

It is important to note that no method on the internet is completely secure. You also bear responsibility for keeping your login password safe.

Cookie Policy

The bd365 website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the website.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and run the basic functions of the site.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyse user behaviour in order to improve the quality of the service.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling certain cookies may prevent some features of the site from working properly. We obtain your consent before using any cookies other than essential ones.

Data Retention Period

bd365 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by legal obligation.

• Active account data: for as long as the account remains open.
• Closed or inactive account data: for a defined period after the account is closed.
• Financial transaction data: for the period determined by applicable law.
• Log files and technical data: deleted after a limited period.

After the defined retention period, data is securely deleted or converted in a way that no longer allows you to be identified.

User Rights

As a bd365 user, you may exercise the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We are obliged to inform you within a reasonable time.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. Verification may be required for changes to information linked to your identity documents.

8.3 Right to Request Deletion

In certain circumstances you may request that your data be deleted. However, we may not be able to delete information that is necessary to meet legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. It is not possible to stop sending important notifications related to your account.

To exercise these rights, contact the bd365 support team. For general questions, visit our FAQ section.

Protection of Minors

bd365's services are strictly for individuals aged 21 and above. We do not intentionally collect information from any minor. Age verification is carried out at the time of registration.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the relevant data. If a parent or guardian suspects their child is using this site, please contact us.

International Data Transfers

Your information may be processed or stored on servers in various countries as required for the operation of the service. In such cases, we ensure that appropriate data protection standards are maintained and that proper data protection agreements are in place with third parties.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is ready to respond to your queries.

You can reach the bd365 support team 24/7 via live chat in both Bengali and English. To contact us by email: [email protected]

For more information about us, visit the About Us page.